FAQ

Frequently Asked Questions (FAQs)

Welcome to the Orvo Store FAQ section. Here, you’ll find answers to the most common questions about our products and services. If you have any other questions, feel free to reach out to our customer support team.

1. What products do you offer?

We offer a wide range of premium quality products designed to improve your everyday life. Our collection includes home essentials, health and wellness items, and more. Each product is carefully curated to ensure it meets our high standards of quality and functionality.

2. Are your products really of high quality?

✔ Yes! At Orvo Store, we take great pride in offering only the best products. We source premium materials and focus on craftsmanship to ensure our products stand the test of time. We believe in providing affordable luxury without compromising on quality.

3. How can I place an order?

· Browse through our collection.
· Select the product(s) you want.
· Add them to your cart and proceed to checkout.
· Choose your preferred payment method (we offer Cash on Delivery, Prepaid, and other options).
· Complete your order, and you’ll receive a confirmation email with your order details.

4. Do you offer free shipping?

✔ Yes, we offer free shipping on all orders within India. Delivery times may vary depending on your location, but we strive to get your order to you as quickly as possible.

5. What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience easy and convenient:
· Cash on Delivery (COD)
· Debit/Credit Cards
· Net Banking
· UPI Payments
· Wallets (like Paytm, Google Pay, etc.)

6. How can I track my order?

Once your order is dispatched, you will receive an email or SMS with a tracking number. You can use this number to track your order on the courier company’s website. If you need any help, feel free to contact our support team.

7. Can I return or exchange my order?

✔ Yes, we offer a 7-day return and exchange policy on most products. To be eligible, the product must be unused, undamaged, and in its original packaging. Please refer to our Return & Exchange Policy for more details.

8. Is my personal information secure on your website?

✔ Absolutely! We take your privacy seriously. Our website uses SSL encryption to ensure your personal and payment details are kept secure. For more information, please review our Privacy Policy.

9. Can I cancel my order?

You can cancel your order before it is shipped. Once the order is dispatched, cancellations are no longer possible. Please contact our customer support team immediately if you wish to cancel your order.

10. Do you offer international shipping?

Currently, we offer shipping within India only. However, we are working to expand our services, so stay tuned for updates!

11. How can I contact customer support?

For any questions or concerns, feel free to contact our customer support team:
· Email: support@orvo.store
· Phone: +91-8400717646
· Live Chat: Available on our website

We are here to assist you and ensure you have the best shopping experience!